1. NO KIDS ALLOWED- As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.
2. REFUND/RETURNS- There are No Refunds on services or merchandise. However, at Pink Diamond strive for customer satisfaction and will gladly fix any issues that may occur. Unworn Merchandise with a receipt and tags may be exchanged within 7 days of purchase date or applied as store credit for future purchase.
3. LATE ARRIVALS- In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a $10 fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.
4. LATE CANCELLATIONS-We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a $20 fee added to your next appointment.
5. NO SHOWS- In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Two or more missed appointments equal being fired from the salon.
6. HEALTH HISTORY- For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
7. RIGHT TO REFUSE SERVICE- Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.